Frequently Asked Questions

Everything you need to know about your RATIONALE journey.

What is the standard shipping time for orders?

We offer express shipping on all orders. Domestic deliveries typically arrive within 2-4 business days, while international shipping may take 7-10 business days depending on your location.

Are RATIONALE products suitable for sensitive skin?

Yes, our formulations are developed with skin-identical ingredients designed to strengthen the skin barrier. However, we recommend a consultation or patch test before starting a new high-potency regimen.

What is your return policy?

We accept returns on unopened and unused products within 30 days of purchase. Due to the active nature of our formulations, we cannot accept returns on used items unless a skin reaction has occurred.

Do you test your products on animals?

RATIONALE is committed to ethical beauty. We do not conduct animal testing on any of our products or ingredients, nor do we commission third parties to do so.

How can I track my delivery?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.