Returns & Exchanges

RATIONALE is committed to ensuring your skin receives the perfect formulation; if you are not entirely satisfied with your purchase, we offer a 30-day return policy for products in their original condition. Please note that personalized skin consultations and professional treatments are non-refundable.

1

Initiate Your Request

Contact our Client Experience Team via email or through your online account portal to request a Return Authorization number within 30 days of delivery.

2

Prepare Your Package

Securely pack your items in the original RATIONALE packaging, ensuring all glass vials and bottles are protected to prevent damage during transit.

3

Ship to RATIONALE

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, keeping a copy of your tracking number for reference.

4

Quality Inspection & Refund

Once our laboratory team verifies the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing